LiveVods ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights over that data.
1. Data We Collect
We collect the following categories of information:
- Account data: email address, username, and authentication credentials.
- Usage data: which streamers you follow, recording history, playback events, and feature interactions.
- Payment data: processed securely by Stripe. We do not store card numbers on our servers.
- Technical data: IP address, browser type, device information, and cookies necessary for operating the Service.
2. How We Use Your Data
- To provide, operate, and improve the Service.
- To send transactional emails (account confirmations, billing receipts).
- To detect and prevent fraud or abuse.
- To comply with legal obligations.
We do not sell your personal data to third parties. We do not use your data for targeted advertising.
3. Cookies
We use strictly necessary cookies to maintain your login session and a minimal analytics cookie to understand aggregate usage patterns. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect functionality.
4. Data Sharing
We share data only with trusted service providers who process it on our behalf:
- Stripe — payment processing
- AWS / Cloudflare — infrastructure and CDN
- Analytics provider — aggregate usage statistics
All providers are contractually bound to process your data only as instructed and to implement appropriate security measures.
5. Data Retention
We retain account data for as long as your account is active. Recordings are kept according to your plan's retention schedule and then permanently deleted. Upon account deletion, your personal data is removed within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict certain processing.
- Data portability — receive your data in a machine-readable format.
To exercise these rights, contact us at privacy@livevods.com.
7. Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. Despite these measures, no system is completely secure and we cannot guarantee absolute security.
8. Children's Privacy
LiveVods is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email. Continued use of the Service after changes constitutes acceptance.
10. Contact
Privacy-related questions: privacy@livevods.com